Frequently Asked Questions

When should I place my order?

Because each ketubah is made to order and it is a time-intensive process, we recommend placing your order at least 3 - 6 months before your wedding date. Custom orders may require additional time.  Rush orders are sometimes available upon request.  If your wedding is less than 3 months away, please contact us before placing your order.   

Do I have to use your text options?

No. We want to make sure that the text you use is the perfect reflection of what you'd like your ketubah to convey.  You are always welcome to use customized text of your choosing at no extra charge.  Want to change one of our texts slightly?  We'll help you out with that too.

Can I request a certain color?

Of course.  We are happy to work with you if there are certain colors you prefer for your sculpture, frame, or base.  Also, feel free to mix and match sculpture and frame colors you see on this site.  Simply contact us before your purchase to make sure it's feasible.

Do you take custom orders?

Yes, we do.  We have two options for custom orders:

1) Partial customized orders are available.  If you have a general idea for a theme, style, design, etc. that you would love to have for your ketubah, please let us know.  Time permitting, we can often create it and then feature it on the site for sale.  Send us a message to let us know what you'd like to see.

2) Fully customized orders are also available upon request.  For these orders, a new unique sculpture is created specifically for you, tailored to your specific personal taste and preferences.  These start at $8,500, and can increase depending upon size, complexity, and materials requested.  Interested in a fully customized sculptural ketubah?  Click here to set up a consultation.  We look forward to working with you!   

What is your refund policy?

Each ketubah is fully refundable up to 10 days after it is ordered, so you can make the purchase worry-free.

What happens after I place my order?

After you place your order, we will personally call you within one week to introduce ourselves and to discuss text options, color choices, etc.  We know that wedding planning can be filled with challenging activities, but buying a ketubah shouldn't be one of them.  We'll walk you through the whole stress-free process.

Do you charge extra for personalization, the frame, or customizing the text?

No.  While many other ketubah sellers charge extra for these features, we never will.  These aspects are integral to the ketubah as a whole and are always included with the purchase of your Timeless Ketubah. 

 

More detailed information can be found here on the {Terms and Conditions} page